Followacrafts is a B2B custom manufacturing and sourcing service based in Dongguan, Guangdong, China. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit followacrafts.com, send an inquiry, request samples, place an order, subscribe to updates, or communicate with us.
Information We Collect
We collect contact and business details such as your name, company, country or region, business email, phone or WhatsApp number, shipping destination, and other details you choose to provide. We collect project and order details such as product interests, specifications, quantities, target prices, customization notes, files or images you send, shipping preferences, payment and invoice information, and support history. We may also collect website and analytics data such as pages viewed, referring pages, approximate location, device and browser information, IP address, cookie identifiers, form events, and interaction data collected through cookies, Google Analytics, Google Ads, Cloudflare, and similar tools. Communications sent by email, WhatsApp, website forms, comment forms, or supplier/cooperation forms may also be retained for service and recordkeeping.
How We Use Information
We use information to respond to inquiries, prepare quotations, develop samples, manage production, arrange shipping, and provide after-sales support. We also use information to verify business requests, prevent spam or abuse, protect site security, maintain reliable B2B transaction records, improve our website and product catalog, measure advertising performance, and improve customer service. We send product updates or newsletter messages only where you have consented or where permitted for an existing business relationship. You can unsubscribe or ask us to stop at any time.
Cookies, Analytics, and Advertising
We use cookies and similar technologies for essential site functions, analytics, advertising measurement, conversion tracking, remarketing, and performance improvement. Non-essential Google Analytics and Google Ads tags are loaded only after you grant consent in our cookie banner where required. Google and other providers may process cookie identifiers, device data, and interaction data according to their own privacy policies.
Sharing and Service Providers
We do not sell personal data. We may share necessary information with trusted service providers and business partners who help us operate the website, process forms, analyze traffic, communicate with customers, produce goods, inspect quality, arrange shipping, process payments, or provide hosting and security. These providers may include Formspree, Web3Forms, Follow.it, Google Analytics, Google Ads, Cloudflare, logistics providers, payment providers, and production partners. They may process data in countries outside your own.
Legal and Compliance Uses
We may use or disclose information when necessary to comply with law, enforce our terms, protect our rights, prevent fraud, resolve disputes, or respond to lawful requests from authorities.
Data Retention
We keep inquiry and order records only as long as needed for quotation follow-up, production, accounting, warranty support, legal obligations, and legitimate business recordkeeping. If a request does not become an order, we periodically remove or archive stale contact records.
Data Security
We use HTTPS, access controls, limited internal access, and reasonable technical and organizational safeguards to protect information. No online transmission or storage method can be guaranteed to be 100% secure, but we work to reduce risk and respond promptly to issues.
Your Choices and Rights
Depending on your location, you may request access, correction, deletion, restriction, portability, or objection to certain processing of your personal data. You may withdraw marketing consent or change cookie choices where available. We may need to verify your identity or retain limited information where required by law or legitimate business needs.
Children
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal data from children.
Contact
To ask questions or exercise privacy rights, contact us at zain@followacrafts.com or through the inquiry form on this website. We aim to respond within 5 business days.
Policy Updates
We may update this Privacy Policy to reflect changes in our website, services, legal requirements, or advertising/analytics tools. The latest version will be posted on this page.